The short version
If the flowers are not right, tell us within 24 hours with a photograph and we will replace them or refund you. We would rather fix it than argue about it.
If something is wrong with the bouquet
Send a photograph to (305) 467-7938 within 24 hours of delivery. Flowers are perishable and a photograph on day four cannot tell us much, which is the only reason there is a window at all.
You choose: a replacement bouquet on the next available day, or your money back. We do not ask for the original bouquet to be returned.
If you need to cancel
Cancel free of charge up to 24 hours before your delivery date. After that the stems have usually been bought and the arrangement started, so we can offer to move the date rather than refund it.
Ask by phone or email — there is no cancellation button on the site.
If a delivery does not arrive
If we could not deliver and the address was correct, you get a full refund or a redelivery, whichever you prefer. If the address was wrong, we will try to help, but a bouquet delivered to the address given cannot be refunded.
Subscriptions
Cancel any time. The cancellation applies from the next billing date, and the bouquet you have already been charged for still comes. We do not refund a month that has already been delivered.
How the money comes back
Refunds go back to the card you paid with. Stripe emails you when we issue it, and the money usually reaches your statement in five to ten business days — that part is your bank, not us.